DAY OF APPOINTMENTS
Please arrive on time to ensure you receive your full service. If you are running late, we will do everything we can to accommodate you. If you are excessively late, please keep in mind that we may have to reschedule your appointment.PERSONAL ITEMS
We regret that we cannot be responsible for loss or damage of personal articles. Please keep all valuables with you during your service.CANCELLATIONS
Should a cancellation or date change be necessary, we appreciate a minimum of 24-hours notice. First-time clients to the salon should call back to confirm their appointment with the appointment desk the day before their appointment. Same day cancellations will result in a $25 fee that must be paid prior to scheduling your next appointment. No call no show will terminate you ability to be serviced at OmniTresses Salon.RETAIL PURCHASES
All product sales are final. This helps to ensure our Product Quality Assurance.GRATUITY
Tipping is left to the discretion of our guests. However, all tipping must be done in cash; tips cannot be added onto credit card charges. Gift certificates do not include gratuities.METHODS OF PAYMENT
We accept Visa, MasterCard, and cash as well as Visa/MasterCard credit cards. We do not accept personal checks. We do not accept prepaid bank or gift cards. Please note that prices may vary
All apparel orders will ship within 7-14 days after processing. When you first place an order you’ll receive a confirmation email and when your order is shipped you’ll receive an email with tracking information.RETURN POLICY
All sales are final.EXCHANGE POLICY
We will allow an exchange for another size or color as long as the item is still in new condition. A request for an exchange must be made within 48hrs after the package is received. The item MUST
be in the same condition that it was received (unwashed and unworn). We CANNOT
exchange the item if it has been worn, washed, or damaged.
Please contact us
through email or phone if you would like an exchange so that we can hold the item for you. If you have already received the package, you must send us the item back to our office with a copy of the Receipt, contact number, and the item information (such as name, color, and size) that you would like. After we have received the package, we will contact you to confirm the details and have the exchanged item sent out.